At Hokku Designs®, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose information that we obtain about visitors to our website and customers who purchase our products.
Information We Collect
We collect information about you in various ways when you visit our website or place an order for products.
Information You Provide Directly
We collect information that you provide to us, such as:
- Contact information (such as name, email address, phone number, and mailing address) when you register for an account, contact us with questions, request information, or place an order.
- Payment information (such as credit/debit card number and expiration date) when you make a purchase.
- Profile information (such as username, profile photo, and password) that you provide for your user account.
- Communications that you send to us (such as questions, suggestions, feedback, or reviews).
Information Collected Automatically
We also collect certain information automatically when you visit our website:
- Log data – Information that your browser automatically sends whenever you visit our website. This may include browser type, operating system, the page served, time of visit, referring URL, IP address, and other information.
- Device information – Information about the computer or mobile device you use to access our website, such as the hardware model, operating system and version, unique device identifiers, mobile network information, and browsing behavior.
- Location information – Information about your geographic location based on your IP address. We use this to customize content for your location.
- Cookies and tracking technologies – Technologies like cookies, web beacons, tags, scripts, and similar technologies that allow us to recognize you and remember important information that will make your use of our website easier, such as preferred language and other settings.
Information from Third Party Sources
We may collect information about you from third party sources to supplement information provided by you. For example:
- Social media services – If you access our services through various social media services or connect your social media account to your account with us, you permit us to collect information made available by those social media services.
- Other sources – To assist us with fraud prevention and risk assessment efforts, we may receive information about you and your activities from third party service partners and public sources.
How We Use Information
We use the information we collect for a variety of purposes to provide, maintain, improve, and develop relevant features and functionality of our website and to offer you an efficient and customized experience. Purposes include:
- Fulfilling orders for products or services, processing payments, and communicating with you about orders, products and services requested and purchased.
- Creating and managing your account, providing customer service and support, and communicating with you about your account, activities, and inquiries.
- Personalizing content and improving our website to ensure content is relevant and optimizing site functionality.
- Conducting research and analysis of our products, services, and customer demographics.
- Preventing and addressing fraud, breach of policies or terms, and threats or harm.
- Developing new products and services.
- Managing promotions, surveys, sweepstakes, contests, or other site features and activities.
- Marketing and advertising our products and services as well as products and services of third parties.
- Legal compliance and protection of legal rights.
We also use information as otherwise permitted by law or as we may notify you.
How We Share Information
We may share the personal information we collect in the following ways:
- Vendors and Service Providers – With third party vendors and service providers that perform services on our behalf, such as payment processing, order fulfillment and delivery, marketing and advertising services, website hosting, data analysis, information technology services, auditing, etc. These parties only receive information necessary to perform their function and must agree to protect the confidentiality and security of the information.
- Business Transfers – If we are involved in a merger, acquisition, or sale of assets, we may transfer your information as part of that deal.
- Legal Compliance and Security – To comply with laws, regulations, warrants, subpoenas or other legal process requirements. To protect and defend our rights, property or safety and those of others.
- Other Situations – With your consent or at your direction. If we anonymize or aggregate information.
We do not rent, sell or share your personal information with third parties except as described in this policy.
Cookies and Tracking Technology
Cookies are small files that websites store on your device to collect information, remember you as a returning visitor, and track your use of the website. Web beacons are small pieces of data or images embedded on a website or email that can be used to detect if a user has viewed a particular content. Scripts are small programs that run on our website.
We use these technologies for purposes like:
- Authentication, security and preventing fraud.
- Saving your language preferences, other settings and online forms you’ve filled out so you don’t have to re-enter them.
- Identifying technical issues.
- Analyzing website usage, effectiveness and performance.
- Understanding customer interactions and marketing campaign effectiveness.
- Advertising and marketing.
- Web analytics and research.
Many web browsers allow you to manage cookies and tracking technologies. You may set your browser to reject certain cookies or cookies from certain websites. You may be able to delete existing cookies. Note that rejecting or deleting cookies could affect the availability and functionality of our services.
Third Party Links
Our website and communications may contain links to other websites. We are not responsible for the privacy practices or content of those sites. We recommend you read the privacy policies of these sites to understand their information practices.
Security
We use reasonable physical, technical and administrative security measures to protect personal information against loss, misuse, unauthorized access, disclosure and alteration. For example, we store personal information on computer systems with limited access, encryption, or other security measures.
While we strive to protect your information, we cannot guarantee the security of any information you transmit to us over the Internet or that there will be no unauthorized breaches of our systems.
Children’s Privacy
Our website is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13 without parental consent. If you are a parent or guardian and believe we may have information about your child, please contact us.
California Privacy Rights
If you reside in California, you have specific rights related to your personal information under the California Consumer Privacy Act (CCPA). These include:
- Right to Know. You have the right to request information about the categories and specific pieces of personal information we collect, use, disclose, and sell about you as well as information regarding your rights.
- Right to Delete. You have the right to request deletion of your personal information that we collect or maintain.
- Right to Opt-Out. If we sell or share your personal information with third parties for their marketing purposes, you have the right, at any time, to direct us not to share your information with third parties for their direct marketing purposes.
To submit an information request or deletion request under the CCPA, you may contact us through one of the methods at the end of this policy and include your name, California address, method of contact, and details about your request.
We do not discriminate against California consumers that exercise their privacy rights under the CCPA.
International Visitors
Our website and services are targeted for users in the United States. If you use our services from jurisdictions outside the U.S., your information may be transferred to, processed and maintained on servers and databases located in the U.S. and elsewhere. By using our services, you consent to this transfer, processing and storage of information in accordance with this policy.
Changes to this Policy
We may change this Privacy Policy from time to time. When we do, we will let you know by appropriate means such as by posting the revised policy on this page with a new “Last Updated” date. Any changes to this Privacy Policy will become effective when posted unless indicated otherwise.
